Privacy Policy

1. Introduction

SerpLogic ("we", "us", "our") operates SerpLogicAi. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our Service. We are committed to protecting your privacy and complying with applicable data protection laws.

2. Data We Collect

We may collect the following categories of personal data:

• Account information - name, email address, and password.
• Billing information - payment details processed securely via our payment provider.
• Usage data - pages visited, tools used, feature interactions, and session duration.
• Technical data - IP address, browser type, device identifiers, and cookies.
• Communications - any messages you send to our support team.

3. How We Use Your Data

We use your data to:

• Provide and maintain the Service.
• Process payments and manage your subscription.
• Send transactional and service-related communications.
• Improve and develop our tools and features.
• Respond to support requests and enquiries.
• Comply with legal obligations.

4. Legal Basis for Processing

We process your data on the basis of contractual necessity (to deliver the Service), legitimate interests (to improve the Service and prevent fraud), legal compliance, and in some cases, your explicit consent.

5. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers - such as payment processors, hosting providers, and analytics tools - strictly to operate the Service. All providers are required to process data in compliance with this policy.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon cancellation, account data is retained for up to 90 days before deletion, unless legal obligations require longer retention.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data. You may also have the right to data portability and to withdraw consent at any time. To exercise any of these rights, contact us at hello@serplogic.com.

8. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or via a notice on the Service. Your continued use of the Service constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions or requests, please contact us at hello@serplogic.com.